Frequently asked questions

Q. What is My Account?

My Account makes it easy for you to view & update your profile details on Olam Agro Exports & Company at any time. You can: Manage & edit your details (address, phone number, etc.), Change your password, view past orders history, and Give us feedback.

Q. Is it necessary to have an account to shop on Olam?

Yes, it’s necessary to log into your Olam account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

Steps to Create Olam Account or Olam Register

1.  Open Olam Website: https://olamagroexportscompany.com
2. Click on Login, and the Login/Register window will appear on the Olam Login page.
3. Enter Your Email Address and Mobile Number.
4. Click on Register Button, then the Olam team sends a password to your email address.
5. Now, Enter your Olam Login Password.
6. Enjoy Your olamagroexportscompany.com Account is Created Successfully.
7. Just Enter your Delivery Address When You Buy A Product For First Time.

Q. How can I use my mobile number to log in to the Olam Account?

To log in with your mobile number from your Olam account on our website with these simples steps:

1. Go to My Login› Login with OTP ›
2. Add your mobile number › Click on Login with OTP
3. Enter the OTP received on your registered mobile number
4. Click on Enter Valid OTP and Enjoy.

Q. How do I Order?

• • Browse olamagroexportscompany.com for products or use the search feature. We would recommend using a search feature that searches everything as you type.
  • Click on My Account or Login/Sign-up with Email I’d and Password or Login with Mobile OTP.
  • Add an item to your Shopping Cart.
  • Select suitable multi-mode payment options. Cash/Paid On Delivery (COD/POD) and/or Pay using your Credit card / Debit Card / Internet Banking through a banking gateway.
  • Your order will be delivered to your doorstep on time. You will get a message as well as an e-mail notification for Order Received, Order Out for Delivery, and Order has been Completed. Thank You for Shopping with Olam Agro Exports Company.

What is Pickup Store?

If there’s no physical address to deliver your order, you can select an Olam Pickup Store in your vicinity to complete the order. Click here

Q. Does Olam deliver internationally?

Currently, shipping is available to the different locations of Australia, France, Germany, Hongkong, Japan, Singapore, Sweden, Switzerland, the United Kingdom, and the United States depending upon the PIN/ZIP coverage area of our courier partners. Do contact us in case you have difficulty placing your order. Shipping rates are calculated based on actual/Volumetric weight, whichever is higher.

 Q. What is the time of delivery?

09:00 AM to 12:00PM (Time Slot 1) 12:00 PM to 3:00 PM (Time Slot 2) 03:00 PM to 06:00 PM (Time Slot 3 ) 06:00 PM to 09:00 PM (Time Slot 4) 09:00 PM to 12:00 AM (Time Slot 5) We promise 3 hours delivery time, but sometimes unforeseen circumstances may delay the delivery. We request your kind cooperation and regret any such inconveniences caused.

Q. I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Q. What are the various modes of payment at Olam?

You can choose to pay for an order using any of the below methods:

• Credit Cards
• Debit Cards
• Net Banking
• Cash on Delivery

Visa, RuPay, MasterCard, Maestro, and American Express cards issued in India and 21 other countries. All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

Q. Is it safe to shop using online payment methods on Olamagroexportscompany.com?

We support all major Debit and Credit cards, Net Banking with major Banks in India. We have taken the necessary precautions and measures to provide you with a safe and secure online transaction. Our checkout page is protected with SSL encryption, which means you are connected to our site privately via a secured and encrypted connection that protects you from any type of fraud, identity theft, or hacking attacks. All pages on our site that involve entering or querying sensitive user credentials or any kind of sensitive information are also encrypted with strong SSL encryption.

Q. How do I pay using a credit or debit card?

You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, and three-digit CVV number ready, which you can find on your card. For added security, you’ll also need to use your card’s online password that is verified by Visa, MasterCard Secure Code, etc.

Q. Can I pay with any Credit card?

You can choose to pay on Olam with any Visa, MasterCard, or American Express credit card issued in India.

Q. How does Olam prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.

Q. What does opting for “Cash on Delivery” mean?

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine. However, a nominal convenience fee will be charged for COD orders. This fee is non-refundable.

Q. What does convenience fee mean?

Convenience fee is a combination of COD charges (if applicable), fulfillment fees (to have hassle free shopping experience), and delivery fees. Convenience fee is non refundable.

Q. What is the amount I can shop for with the Cash on Delivery payment option?

You can shop for up to Rs. 09,999 using the Cash on Delivery (CoD) option.

Q. Can I use the Cash on Delivery payment option for every product I buy on Olam?

The availability of the Cash on the Delivery option depends on factors like the delivery Pincode, type of products, etc.

Please enter your Pincode on the product page to check if CoD is available at your location. If this option is available for your Pincode, you can shop for products up to ₹09,999 using this.

Q. Can I pay using International Currency?

According to The Paypers, Olam, an Indian eCommerce website, has signed an agreement with Cyber Source, a global payment service provider, and Visa Company, which will allow international card transactions. Visa, MasterCard, and American Express will be accepted as payment methods by Olam, which accepts payments from over 21 countries.

Q. How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Olam account.

Q. What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please send an email at customercare@olamagroexportscompany.com and we’ll sort it out for you.

Q. The packet that I received is empty/part of the order is missing. What should I do?

We follow safe and secure packaging of products under CCTV footage. In an unforeseen event, if you receive an empty packet, please get in touch with AJIO Customer Care team and share pictures of the package with us. We will review the CCTV footage and resolve the issue.

Q. Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.

Q. What does ‘Out of Stock’ mean?

An item is marked as ‘Out of stock’ when it is not available at the moment; you won’t be able to buy it now. Use the ‘Notify Me’ feature to know once it’s available for purchase.

Q. How can I order large quantities of the product as part of a corporate order?

You can write to corporatesales@olamagroexportscompany.com for your corporate gifting requirements.

Q. Can I use an item that has been given to me as a gift from a state-sponsored or an NGO-funded freebie distribution program to get discounts through exchange offers?

No, as per company policy, such items are not eligible for discounts under exchange offers.

Q. How can I cancel my whole order?

We have a “No questions asked return and refund policy”. If you find the product quality below your expectations then you can return the product and get a refund within our timelines. If you cancel your order before your product is shipped, we will refund the amount after deducting a nominal cancellation charge of 2% and applicable GST.

Q. What do I do if an item I receive is defective (broken/leaking/expired)?

If you think you have received the product in bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care Number +91-9437790748/7978179375 (between 10 AM -05 PM from Monday to Saturday) or E-mail: info@olamagroexportscompany.com mentioning your order id. We will personally ensure that a brand-new replacement is issued to you at no additional cost. Please make sure that the original product tag and packaging are intact when you send us the product back.

Q. How do I return my order on Olam?

1. Go to My Account > Orders>.
2. Refund > You will get an option to choose Damaged/Not Fit/Wrong Product/Other as per our return policy.

Q. What is the Olam return policy for cash on delivery?

For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)) . You will have to provide a bank account number for the refund. You can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Q. Which products are not eligible for returns?

Kindly always check a product’s Returns Policy on the product page. Click here to view the Returns Policy.

Q. Can items be returned after the period mentioned in the Returns Policy?

No, we will not be able to accept returns after the period mentioned in the Returns Policy.

Q. Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

Q. When is a return of an item not possible?

We cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers.

Q. How can I know the status of my refund?

You can visit ‘My Orders‘ to know the status of your refund.

For orders canceled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s). To know the refund modes and timelines are available after cancellation click here .

 Q. I ordered the wrong item. Can I return it?

Our return policies don’t support the return of item(s) ordered wrongly. If the wrong item was sent then let us know. If the wrong item was ordered it is on you.

Q. How long does it take to cancel an order?

Cancellation of item(s) in order happens immediately if the order hasn’t been shipped yet by us. If your order has been shipped, it will be canceled as soon as the courier service confirms that the shipment is being returned to us. Orders from certain categories cannot be canceled after 24 hours.

Q. What are the delivery charges?

Delivery charges vary with each product and the zones. Currently, delivery charges are waived for shipping above Rs.1999/-and 2499/ for local and domestic orders depending on open delivery zones and above Rs.1,49,999/- for global orders. This may change without notice. We request you to kindly check the same during checkout.

For Cuttack city Home Grocery and Vegetables: Currently, delivery charges are Rs.50/- for orders containing only daily essentials like Groceries and Vegetables. Delivery is free for order values more than Rs.1999/-. The rate is not applicable for orders containing both daily essential and non-essential products. Eligible PIN code from 753001 to 753030.

*   Essential products like Groceries and vegetables are deliverable only in Cuttack for PIN codes from 753001 to 753030.

*   Minimum order amount is Rs.999/-.

Q. How the delivery charge is calculated?

The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus, the delivery fee is calculated separately when a customer orders a different product.

Our prices are all-inclusive. All taxes are included with the list prices except Octroi. If applicable in your region, there will be an extra octroi charge for a shipment to the Maharashtra region.

Q. How many delivery attempts will be made?

Our courier partners will make a maximum of three attempts to deliver the shipment(s) of our customers. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion.

Q. What happens if the order is returned undelivered?

For the wrong address or the consignee is not available while our courier partners are trying to deliver the consignment, the order returns to its origin by the courier. We will cancel such orders once we receive the consignment back in the origin and a refund will be initiated after deducting the to and fro shipping charges.

Q. Why is the CoD not offered in some locations?

Availability of CoD depends on the ability of our courier partners serving your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have expected this limit. Please enter the PIN code on the product page to check if CoD is available in your location.