Returns & Refund Policy

Olam Business Returns Policy

Most items purchased from us listed here are returnable within the return window, except those that are explicitly identified as not returnable.

General Returns Policy

1. A product is returnable within the applicable return window if you’ve received it in a condition that is physically damaged, has missing parts or accessories, is defective, or different from its description on the product detail page on Olam.

2. Return will be processed only if:

- it is determined that the product was not damaged while in your possession;
- the product is not different from what we shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).

3. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.

4. You cannot return products marked as “non-returnable” on the product detail page.

5. You do not require additional information is required to return an eligible order unless otherwise noted in the category-specific policy.

6. Products may be eligible for replacement only if we have the exact same item in stock.

7. If the replacement request is placed and we do not have the exact same product in stock, a refund would be issued to you.

8. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

Grocery & Gourmet

Category	Return Policy
Rice, Poha, Millet, Atta (Flour), Fresh Frozen Meat, Pulses, Cooking Oil, Super Food, Beverage, Snacks, and Sweets, Ready to cook & eat, Pickle, Jam, Vegetables, Spices, Dried fruits & Seeds etc.	Non-Returnable This item is non-returnable due to the consumable nature of the product. However, in the unlikely event of a damaged, defective or different item being delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the product’s damage or defect before issuing refund/replacement.
Clothing and Accessories
Category	Return Policy
Clothing, Shoes, and Accessories	10 Day Free Returns & Exchange This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement
Lingerie/socks/inner-wear	Non-Returnable This inner-wear item is non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
Home & Kitchen
Category	Return Policy
Laundry Essentials : (Detergents, Fabric Conditioners), Household Cleaners : (Toilet Cleaners, Floor Cleaners, Hand washes), Air Fresheners (Sprays, Gels), and Wax candles etc. Nutrition : Health Drinks	Non Returnable This item is non-returnable due to the hygiene and consumable nature of the product. However, in the unlikely event of the damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the product’s damage or defect before issuing a refund/replacement
Ethnic Food
Category	Return Policy
Papad, Masala Papad, Mixture, Gaja, Canned Sweet, Badi, and Masala Badi	Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Handicraft
Category	Return Policy
Imitation Jewelry, Silver jewelry,Traditional Jewelry, Bamboo/Cane items,Metal Crafts, Stone and Wood Works,, and Applique Work	10 Days Replacement/Refund This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Jewelry, Watches, and Eyewear

Category	Return Policy
Precious Jewelry, Fashion/Imitation Jewelry, Eyewear, and Analog / Digital Watches (new and certified refurbished)	10 Days Replacement/Refund This item is eligible for a return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product for a full refund. Please keep the item in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to determine the damage or defect in the product before issuing refund/replacement.
Smartwatches/ Activity Tracker (new and certified refurbished)	10 Days Replacement In the unlikely event that you received a damaged or defective or a different from the ordered product, you can avail a free replacement of the product. If you want to replace this item, keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer’s box/packaging. Failure may make the item ineligible for replacement.
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion	Non-Returnable

Outdoors

Handbags and Luggage

Refund Policy

Once we receive and inspect your return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Olam Pay balance (in case of Pay on Delivery orders). If you cancel your order before your product is shipped, we will refund the amount after deducting a nominal cancellation charge of 2% and applicable GST.

Refund Timelines:

The refund time period for different modes of payments is provided below.

Available refund method	Refund Time-frame
	After the return is received by Olam
Prepaid Orders
Credit Card/ Debit Card	2-4 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account	2-4 business days
Pay on Delivery Orders
NEFT to Bank Account	2-4 Business Days

Paper Cheque	8-10 business days

Late or missing refunds:

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

For damaged/ defective items, we will issue a refund if the item cannot be repaired or replaced.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Olam account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of “at par” HDFC Bank cheques. All HDFC Bank cheques are cleared at all branches of HDFC BANK LTD.

In case you plan to drop your cheque in a clearance box, please note the following:

– If you are dropping the cheque in a clearance box in your city, use the box marked Local Cheques.

– If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, we will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at oaecodisha@gmail.com and send your item to: Olam Agro Exports & Company, 871/872-Mission Road, Buxibazar, Cuttack-753001, Odisha (IN).

Shipping Cost Refunds

We will not refund the shipping cost incurred in case of remorse returns.

To return your product, you should mail your product to: Olam Agro Exports & Company, 871/872-Mission Road, Buxibazar, Cuttack-753001, Odisha (IN).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OlamAgro