Refund Policy

Once we receive your return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Olam Pay balance (in case of Pay on Delivery orders).

Refund Timelines:

The refund time period for different modes of payment is provided below.

Available refund method	Refund Time-frame
	After the return is received by Olam
Prepaid Orders
Credit Card/ Debit Card	2-4 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account	2-4 business days
Pay on Delivery Orders
NEFT to Bank Account	2-4 Business Days
Paper Cheque	8-10 business days

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

For damaged/ defective items, we will issue a refund if the item cannot be repaired or replaced.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in the Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Olam account should match with the name of the bank account holder.